SHOPPING INFORMATION
The delivery charges depend on the location of the customer. Customers outside of lagos are expected to pay higher than customers in lagos. This is because Q56paris office is located in lagos and that is the dispatch point of all our products.
While we do our best to dispatch your packages within 1 working day, the quoted delivery times are approximate and are solely dependent on and controlled by the delivery company’s network.
After making order on our website and subsequently paying for the order, we arrange the delivery of the product within 24 hours of payment.
When you make order on our website, an electronic invoice will be sent to the email address you used in making the order.
If your order has been placed, but not dispatched, we will try to make the change or cancellation wherever possible. Please contact our Customer Services team via telephone, email or Live Chat as soon as possible after placing the order.
Please note, due to the speed at which our Dispatch team work, we can make no guarantees to change orders prior to shipping. If an order has been locked for processing by the Dispatch team it cannot be cancelled or amended.
PAYMENT INFORMATION
Order payment is taken from your bank account immediately you place the order provided your credit card is valid and funded.
A wishlist is an eCommerce feature that allows shoppers to create personalized collections of products they want to buy and save them in their user account for future reference. Wishlists signify a customer’s interest in a product without an immediate intent to purchase.
If you notice your product is a wrong shipment, notify us with the enclosure of your order invoice for immediate replacement. But when the order is defective or damaged we will issue a replacement or reimburse the cost of the item to their shopping account if the product is no longer available. If need be, you may request a credit slip or voucher towards your next order.
Once we receive the item and subsequently determine that the item is indeed defective, we will issue a replacement or reimburse the cost of the item to their shopping account if the product is no longer available. If need be, you may request a credit slip or voucher towards your next order.
If the defect is a result of mishandling by the customer, the customer incurs the return shipping costs (for sending the item back to the customer) and is not eligible for any of the return options.
Customers are responsible for the return postage costs in all cases.
If you place your order and then realize that you need to change or cancel it, call our customer care line directly. The customer care phone number is provided with your email confirmation and on the order page of the website. Once you have canceled or changed the order with our customer care, you need to notify Q56Paris of the change or cancellation by responding to your email confirmation.
Package tracking or package logging is the process of localizing shipping containers, mail and parcel post at different points of time during sorting, warehousing, and package delivery to verify their provenance and to predict and aid delivery.
Package tracking developed historically because it provided customers information about the route of a package and the anticipated date and time of delivery. This was important because mail delivery often included multiple carriers in varying environmental circumstances, which made it possible for a mail to get lost.
PRODUCT INFORMATION
This depends on your skin type, but visible changes will be noticed as from two to three of use depending on the body chemistry. Through continued use of Q56 Paris Whitening Products, you will be able to achieve your skin’s maximum whitening potential. For best results, it is recommended that you use at least twice a day in combination with other Q56 Paris Whitening Products.
Q56 Paris is dermatologist-tested and is proven to be safe and effective on the skin. If your skin is especially sensitive, it is best to test for skin compatibility first before use.
The occurrence of acne depends on your lifestyle. Primary causes of pimples include lack of sleep, stress, unhealthy diet and poor hygiene. If acne occurs a week after using Q56 Paris, it is most likely because of the causes mentioned.
Although there have been no reported adverse effects, it is best for pregnant and lactating women to abstain from whitening products. We suggest that you use Q56 Paris products after giving birth or nursing.
Yes, Q56 Paris is safe for children as young as 13 years old.
Q56 Paris products are available in leading drugstores, supermarkets and departmental stores nationwide.